eCONSULT
Some services at our Practices are accessible via eConsult. These can be to request clinical and administrative help.
This can be accessed via your practice website, offers you the opportunity to contact your GP practice, using an online form, for advice on non-urgent health conditions. You can also access self-help information and be signposted to other services linked to your needs.
Benefits
· Accessible to Patients 24/7 from any device with access to the internet
· Complete at your pace
· Request sick notes and test results without phoning the Practice
· Check your symptoms and review NHS guidance
· Allows a GP to allocate sufficient time to your needs
We are currently working on a triage model, which means that requests for appointments, wherever possible, can be submitted via an online form called an eConsult, which you can find below. Our staff are happy to help patients complete these forms over the telephone, to show them how to use the system. We also understand that not all patients have access to a computer and in those cases we can help with requests over the telephone too.
When we are at capacity the option to submit an eConsult to request an appointment form will be temporarily suspended until 08:00am the next working day, however patients will still be able to submit a self help or pharmacy advice form.
Your GP or nurse will review your problem and will then, depending on your needs offer you advice via text, offer you a telephone call, offer you a video call, ask to see you in person (face to face) or navigate you to other services.